Tailored Learning

Whether you need a short learning session or a much more indepth learning experience we deliver relevant and practical workshops on various topics such as Knowledge Management, Communities of Practice, Change Management and Transformation, Organizational Learning and others. These workshops draw out enduring lessons from real life experience from all across the federal public service combined with indepth best practice research in areas such as Employee Engagement, Knowledge Management, Communities of Practice, Organizational Excellence, and Talent Management. Whatever the case we will develop a learning experience that meets your needs and opportunities.




Upcoming Open Workshops

            These workshops are open and registration is accomplished through the CGE Learning Centre website.

1. Enhancing Organizational Performance Through Management of Knowledge as a Critical Success Factor


Workshop Description


Peter Drucker said that “the purpose of management is the productivity of knowledge” but many organizations just don't know how to effectively retain critical expertise and knowledge, especially in times of downsizing and attrition.  Moreover, many organizations aren't aware of the relatively simple ways to take greater advantage on a daily basis of the knowledge and expertise they have.  This not only directly impacts organizational performance, it has a negative affect on staff morale and employee engagement. 


Many organizations have tried to implement Knowledge Management in one form or another over the last 15-20 years but unfortunately, too often without much real value from the effort.   The good news is that there are clever ways of improving this situation.  This workshop will showcase the best and most straightforward ways to enhance organizational performance and workplace culture by taking advantage of highly successful Knowledge Management practices and principles.


Topics To Be Covered


  1. Lessons Learned from over 15 years experience across the federal government with Knowledge Management – the good, the bad and the truly ugly.

  2. What works: E

  3. ffective and easy to implement tactics and techniques.

  4. What works: Developing a KM strategy.

  5. What works: Getting engagement from managers and staff.

  6. What works: Leading and managing the process.


Learning Objectives


  1. Develop a clear understanding of how effective Knowledge Management practices and principles can be easily adopted and employed in organizations.

  2. Understand the three types of KM strategies.

  3. Develop a clear understanding of how to develop a KM strategy

  4. Address participant questions about options and specific situations in their organization.

  5. Showcase the most effective techniques and provide some useful tools.


This Workshop is Designed For


Executives, managers and staff who want to learn how to effectively utilize Knowledge Management practices and techniques to improve the organizational performance and workplace culture in their organization.  



  • January 27, 2014

  • April 14, 2014

  • May 16, 2014

  • July 18, 2014

  • September 19, 2014

  • November 24, 2014 


2. Enhancing Organizational Performance Through Communities of Practice


Workshop Description


Clearly one of the most widely cited approaches to greater organizational collaboration, improved decision-making, problem resolution, continuous improvement, and knowledge sharing and retention is through the adoption of Communities of Practice (CoP). In fact, CoPs are often cited as the 'killer app' of Knowledge Management. With the plethora of social networking technologies in place within and between modern organizations, the move toward an on-the-job, social learning approach like CoPs seems like a natural and inexpensive way to complement and even offset reduced training budgets. 


Organizations have embraced this approach in very different forms and despite an extensive array of literature easily available on the subject, organizations still struggle with understanding how to employ them effectively. 


The good news is that extensive experience with CoPs has yielded some vital clues and lessons regarding the critical elements in how to effectively employ social learning in general and CoPs in particular.   Understanding the nature of CoPs leads to an understanding of how to actually get the most value from them in terms of organizational and personal outcomes. This workshop will provide an in-depth exploration of the critical elements necessary for effectively employing CoPs, using actual cases and addressing participant situations. It will also show how to position CoPs in an organization in relation to business strategy and business support strategies such as Learning and Development strategies, IT strategies, etc. 


Topics To Be Covered


  1. Social Learning in organizations in the context of formal and informal learning approaches and the role of CoPs.

  2. Understanding the nature and attributes of CoPs.

  3. What makes CoPs work: critical elements for successful application in organizations.

  4. Monitoring and measuring value from CoPs.

  5. Challenges and opportunities for adopting CoPs in organizations.


Learning Objectives


  1. Develop a clear understanding of what CoPs are and how they function most effectively.

  2. Develop a clear understanding of successful ways of launching, building growing and sustaining a CoP.

  3. Understand how CoPs can fit into an organization's business strategy, Learning and Development (or Training) strategy, and IT strategy.

  4. Understand how to track and show organizational benefits and value from a CoP.


This Workshop is Designed For


Executives, managers and knowledge-workers who want to learn how to effectively employ Communities of Practice as a highly effective complementary practice to existing formal and/or informal learning strategies and models in their organization.  



  • February 10, 2014

  • April 4, 2014

  • May 23, 2014

  • July 21, 2014

  • September 22, 2014

  • November 28, 2014


Ottawa, Ontario, Canada


T: 613-796-7257