Paul McDowall

Senior Knowledge and Change Management Advisor

After a successful career in the federal government arena of thirty-five years as a manager and project manager Paul continues to share his practical expertise through professional services engagements. Under the auspices of Know How Works Consulting he provides value-adding services to clients who need to understand how to effectively apply Knowledge Management, Organizational Learning and Change Management in very practical ways to enhance their organization's performance. He also delivers highly rated workshops on best practices in Knowledge Management and Communities of Practice. He has long been a frequent speaker at national and international conferences and for specific clients where he freely shares his best practice expertise and research.


Since the mid-1990's Paul led the Knowledge Management and Organizational Learning activities within the Canada School of Public Service, Treasury Board of Canada Secretariat, the Bank of Canada, and Human Resources and Social Development Canada. He conducted or lead extensive best practice research studies in Knowledge Management and related areas including Employee Engagement, Talent Management and Integrated Business Planning. He is the co-founder (1995) and was the longstanding chairperson of the federal public sector’s Interdepartmental Knowledge Management Forum (IKMF), a community of practice on the topic of applying Knowledge Management in the public sector.


During his career he also managed a wide variety of projects and groups in other domains such as records and document management, operational analysis and business process improvement, organizational design and development, business and IT strategy development, IT policies, corporate planning, and systems development. His educational foundation was in Business Administration with a specialization in Information Technology.






Ottawa, Ontario, Canada


T: 613-796-7257